If you’re looking for Yuno Energy’s contact details, you’re probably a new Irish customer sizing up a provider that launched just in 2023. Getting the right phone number or email the first time saves a frustrating hold. This guide lays out every verified contact channel—from sales and support to the formal complaints process—so you know exactly who to call or email and when.
Customer Support: 1800 554 488 · International: +353 (1) 522 9700 · Complaints: 1800 551 163 · Email: customer.care@yunoenergy.ie
Quick snapshot
- 1800 554 488 is the primary support line (Selectra)
- Complaints line: 1800 551 163 (Yuno Energy FAQ)
- Customer care email: customer.care@yunoenergy.ie (Selectra)
- Exact wait-time benchmarks for phone support
- Whether Yuno Energy offers gas alongside electricity
- Social media or webchat support availability
- Yuno Energy entered Irish market: August 2023 (Power to Switch)
- Energy Engage Code relaunched: 2023 (Energy Engage Code FAQ)
- Contract terms run 1 year with €50 early exit fee
- Complaints acknowledged within 2 working days
- Escalated cases reach Head of Customer Experience within 5 working days
The table below consolidates all verified contact channels for Yuno Energy in one place.
| Contact Type | Details | Source |
|---|---|---|
| Primary Support Phone | 1800 554 488 | Selectra energy comparison |
| Alternative Support | 1800 554 400 | Power to Switch supplier page |
| Meter Readings | 1800 554 466 | Yuno Energy FAQ page |
| International | +353 (1) 522 9700 | Yuno Energy contact page |
| Complaints | 1800 551 163 | Yuno Energy FAQ page |
| Customer Care Email | customer.care@yunoenergy.ie | Selectra energy comparison |
| Priority Services | priorityservices@yunoenergy.ie | Yuno Energy FAQ page |
| Website | yunoenergy.ie | Power to Switch supplier page |
| Support Hours | Mon–Fri 8am–8pm, Sat 9am–5pm, Sun 10am–6pm | Selectra energy comparison |
| Registered Address | Paramount Court, Corrig Road, Sandyford Business Park, Dublin 18, D18R9C7 | Power to Switch supplier page |
| Company Registration | 467144 | Yuno Energy Customer Charter PDF |
How do I contact Yuno Energy Ireland?
Five distinct phone numbers serve different purposes, and picking the right one gets you to the right team faster. The main support line handles general enquiries and billing, while a separate number manages meter readings and new account setups.
Phone numbers for support and sales
- 1800 554 488 — Primary customer support, available during business hours. This line handles account queries, billing issues, and general support requests.
- 1800 554 400 — Alternative support number also listed by Power to Switch supplier page as a general enquiry line.
- 1800 554 466 — Dedicated for meter readings and account setup, confirmed by Yuno Energy FAQ.
- +353 (1) 522 9700 — International customers can reach Yuno Energy at this Dublin number.
Support hours cover most of the week: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 10am to 6pm, per Selectra energy comparison.
Email options
- sales@yunoenergy.ie — For new customer enquiries and sign-up assistance.
- customer.care@yunoenergy.ie — Existing customers with account or billing questions.
- priorityservices@yunoenergy.ie — Vulnerable customers requiring Priority Services registration, as outlined on the Yuno Energy FAQ.
- COP@yunoenergy.ie — Code of Practice enquiries, from Yuno Energy Customer Charter.
- optout@yunoenergy.ie — Marketing opt-out requests, processed within 28 days per the Code of Practice.
Online chat and login
Customers can manage accounts through the Yuno Energy contact page with online account access. The provider also offers a mobile app that lets customers monitor and reduce electricity consumption.
Yuno Energy operates six separate contact pathways for different needs. For billing disputes or complaints, skip the general line—use 1800 551 163 or email customer.care@yunoenergy.ie directly to trigger the formal complaints process.
Who owns Yuno Energy?
Yuno Energy is Ireland’s newest electricity provider, having entered the market in August 2023. The company is registered in Ireland under company number 467144, with its operational headquarters at Paramount Court, Corrig Road, Sandyford Business Park, Dublin 18, D18R9C7.
Company background
Yuno Energy positions itself as a home energy provider focused on giving customers tools to understand and control their electricity usage. According to Power to Switch supplier page, the company provides both variable rate and fixed rate electricity plans, alongside smart and standard tariff options.
Ireland’s newest electricity provider
The August 2023 launch makes Yuno Energy significantly newer than established competitors like ESB (trading as Electric Ireland), Bord Gáis Energy, and SSE Airtricity. Despite being a recent entrant, Yuno Energy is already a member of the Energy Engage Code, a voluntary commitment by Irish energy suppliers established in 2014 and updated in 2023.
“Yuno Energy is a home energy provider that entered the Irish market in August 2023. They provide a number of electricity plans for domestic customers.”
— Power to Switch supplier page
Yuno Energy’s exact ownership structure isn’t detailed in publicly available sources. The company’s website and official documents list the registered address and company number, but parent company or investor information remains outside what verified sources confirm.
Is Yuno Energy a good company?
Customer reviews and industry signals paint a picture of a new entrant with competitive tariffs but limited track record. Being new to market means less historical data for long-term customer satisfaction comparison.
Customer reviews summary
Independent review platforms like Selectra have begun aggregating customer feedback, though Yuno Energy’s relatively recent launch means review volumes remain lower than established providers. The Energy Engage Code membership indicates a commitment to customer treatment standards that newer customers can reference if disputes arise.
Pros and cons
Upsides
- Fixed and variable tariff options give customer flexibility
- Smart tariff options available for usage-aware customers
- Energy Engage Code membership protects vulnerable customers
- Complaints handled within 2 working days per Customer Charter
- €50 early exit fee is competitive for fixed-term contracts
Downsides
- Limited time in market means thin review history
- Gas services availability unconfirmed
- No published data on phone wait times
- Regional service variations not publicly documented
Is Yuno Energy cheaper than Bord Gais?
Yuno Energy’s pricing structure positions the provider competitively against larger incumbents, though direct rate comparisons require current quote data from each supplier.
Rate comparisons
Yuno Energy offers both variable rate and fixed rate tariffs, with most fixed plans running a 1-year term with a €50 early exit fee. Power to Switch supplier page confirms the provider’s smart and standard tariff options. Specific rate pricing changes regularly and requires a personalized quote.
Which supplier is better
Choosing between Yuno Energy and Bord Gáis Energy depends on your priorities: price sensitivity, contract flexibility, and customer service track record. Bord Gáis Energy has a longer operational history in Ireland, while Yuno Energy’s new-entry status means competitive pricing to attract customers.
“Choosing between Yuno Energy and Bord Gáis Energy depends on your priorities: price sensitivity, contract flexibility, and customer service track record.”
— Energy Ireland Guide editorial assessment
Yuno Energy’s €50 exit fee is moderate—lower than some competitors but not zero. Customers wanting maximum flexibility may prefer month-to-month variable tariffs, accepting potentially higher rates in exchange for walking away any time without penalty.
How long is the Yuno contract?
Most Yuno Energy tariffs run on 1-year fixed-term contracts, with an early exit fee of €50 if you switch before the term ends.
Contract terms
The 1-year contract structure is consistent across tariff types, including both fixed rate and variable rate plans. According to Power to Switch supplier page, the €50 early exit fee applies to most tariff products.
Terms and conditions overview
New customers can join by completing online signup or calling directly. You’ll need either your Meter Point Reference Number (MPRN) or Eircode ready, as confirmed on the Yuno Energy FAQ. Smart meters installed by ESB Networks are supported for accurate usage tracking.
Yuno Energy’s Code of Practice restricts marketing calls: the provider will not contact customers on Christmas Eve, public holidays, Sundays, or outside 09:00–21:00 on weekdays and 09:00–19:00 on Saturdays.
“Yuno Energy does not call customers on Christmas Eve, public holidays, Sundays, or outside 09:00-21:00 weekdays and 09:00-19:00 Saturdays.”
— Yuno Energy Code of Practice
The pattern here shows that Yuno Energy has clear marketing restrictions designed to protect customers from unwanted contact.
Yuno Energy vs. Other Irish Suppliers
Five suppliers dominate the Irish residential electricity market, each with different market positions and customer bases.
The comparison below highlights how Yuno Energy’s new-entry status compares against established players.
| Supplier | Market Position | Contract Flexibility | Customer Support Channels |
|---|---|---|---|
| Yuno Energy | New entrant (Aug 2023), competitive pricing focus | 1-year fixed term, €50 exit fee | Phone, email, online account, app |
| Bord Gáis Energy | Established dual-fuel supplier | Fixed and variable options | Phone, email, chat, app |
| SSE Airtricity | Major player, renewable energy focus | Fixed and variable options | Phone, email, online, app |
| Electric Ireland | ESB subsidiary, largest customer base | Variable with exit flexibility | Phone, email, online account |
| PINergy | Independent, price-competitive | Fixed-term options | Phone, email, online portal |
The implication: Yuno Energy’s main competitive edge is recent market entry pricing, while established players offer deeper customer service infrastructure and longer track records. For contract flexibility, Electric Ireland’s variable options may suit renters or short-term residents.
Complaints and Escalation Process
Yuno Energy operates a structured complaints process that acknowledges issues within two working days, with escalation handled within five working days by the Head of Customer Experience.
Customers dissatisfied with Yuno Energy’s resolution can contact the Commission for Regulation of Utilities (CRU) at customercare@cru.ie or 1800 404 404, as specified in the Customer Charter. CRU serves as Ireland’s independent energy regulator overseeing all licensed suppliers.
Related reading: how to read a smart meter · claim tax back Ireland
Frequently asked questions
What is Yuno Energy’s website?
The official website is yunoenergy.ie. From there, customers can access account login, contact forms, and the provider’s FAQ section.
How do I login to Yuno Energy?
Log in through the customer portal on yunoenergy.ie using your registered email and password. New customers receive account activation details after completing the signup process.
What are Yuno Energy rates?
Yuno Energy offers fixed rate and variable rate electricity tariffs. Specific pricing varies by tariff type and usage profile. Current rates require a personalized quote on the Yuno Energy website or by calling 1800 554 488.
Is Yuno Energy safe for payments?
Yuno Energy is a licensed Irish energy supplier under CRU regulation. The company is registered in Ireland (company number 467144) and is a member of the Energy Engage Code, providing additional customer protections.
Who is the cheapest electricity supplier in Ireland?
Pricing varies by tariff type, usage, and location. Comparison platforms like Selectra and Power to Switch provide current rate comparisons across suppliers. New entrants like Yuno Energy often compete aggressively on introductory pricing.
What is Yuno Energy’s complaints process?
Contact the complaints team at 1800 551 163 or complaints@yunoenergy.ie. Yuno Energy acknowledges complaints within 2 working days and escalates unresolved cases to the Head of Customer Experience within 5 working days. If unsatisfied, escalate to CRU at 1800 404 404.
Does Yuno Energy offer gas services?
Available sources confirm Yuno Energy as an electricity provider. Whether gas supply is offered alongside electricity requires direct confirmation from Yuno Energy’s sales or customer care team.