Anyone who’s tried to get through to Dublin Bus knows the frustration of waiting on hold or digging through outdated directory listings. Whether you need to report a lost item, lodge a complaint, or just confirm the opening hours before heading into the city centre, knowing the right channel saves time and headache. This guide gathers the verified contact details, office protocols, and escalation paths so you can handle your query on the first try.
Head Office Address: 59 Upper O’Connell Street, Dublin 1, D01 RX04 ·
Phone (within Ireland): 0818 294015 ·
In-Person Hours: Mon–Fri 09:00–17:30 ·
Customer Service Phone Hours: Mon–Fri 07:00–19:00, Sat 08:00–18:00
Quick snapshot
- Inside Ireland: 0818 294015 (Dublin Bus official contact page)
- Outside Ireland: +353 1 575 6110 (Dublin Bus official contact page)
- Available Mon–Fri 07:00–19:00, Sat 08:00–18:00, Sun/BH 10:00–18:00 (Dublin Bus official contact page)
- Use the contact form at dublinbus.ie (Dublin Bus customer services)
- No direct email address published
- Response within 2–5 business days
- 59 Upper O’Connell Street, Dublin 1, D01 RX04 (Dublin Bus – Customer Information and Ticket Sales)
- Customer Comment Desk on site
- Mon–Fri 09:00–17:30, no appointment needed
- Online form, phone, or in person (Dublin Bus FAQ)
- Postal: Transport for Ireland, PO Box 13739, Clonkailty, Co. Cork
- Escalate to National Transport Authority if unresolved
Six key contact details, drawn straight from Dublin Bus’s official pages:
| Contact Channel | Details | Source |
|---|---|---|
| Head Office Address | 59 Upper O’Connell Street, Dublin 1, D01 RX04 | Dublin Bus Contact Us |
| Phone (Ireland) | 0818 294015 | Dublin Bus Contact Us |
| Phone (Outside Ireland) | +353 1 575 6110 | Dublin Bus Contact Us |
| In-Person Opening Hours (Ticket Sales) | Mon–Fri 09:00–17:30 | Dublin Bus Contact Us |
| In-Person Weekend / Holidays | Closed | Dublin Bus Contact Us |
| Customer Service Phone Hours | Mon–Fri 07:00–19:00, Sat 08:00–18:00, Sun/BH 10:00–18:00 | Dublin Bus FAQ |
How Can I Contact Dublin Bus?
Contact by Phone
- Inside Ireland: call Dublin Bus customer service at 0818 294015. Lines are open Monday to Friday 07:00–19:00, Saturday 08:00–18:00, and Sunday and public holidays 10:00–18:00 (Dublin Bus FAQ).
- Outside Ireland: dial +353 1 575 6110 (same hours).
Contact by Email
- Dublin Bus does not publish a direct email address. Instead, fill out the official contact form on dublinbus.ie. The company aims to respond within 2–5 business days.
Visit the Head Office in Person
- The Customer Information and Ticket Sales desk is located at 59 Upper O’Connell Street, Dublin 1, D01 RX04 (Dublin Bus – location details). Open Monday to Friday 09:00–17:30. No appointment needed for general enquiries.
- The Customer Comment Desk at the same address accepts complaints in person.
If you need a quick answer, the phone is fastest during weekday mornings. For formal complaints or detailed queries, the online form creates a written record that’s easier to track.
The implication: choose the channel that matches your urgency and need for a paper trail.
Where Is the Dublin Bus Head Office and What Are Its Opening Hours?
Head Office Address
- 59 Upper O’Connell Street, Dublin 1, D01 RX04. This is the registered office of Dublin Bus (a designated activity company) and houses the Customer Comment Desk and ticket sales counter (Dublin Bus Contact Us).
Opening Hours
- Customer Information and Ticket Sales: Monday to Friday, 09:00 to 17:30 (Dublin Bus official hours).
- Customer Service Phone: Monday–Friday 07:00–19:00, Saturday 08:00–18:00, Sunday and Bank Holidays 10:00–18:00 (Dublin Bus FAQ).
Holiday Closures
- The in-person desk is closed on Saturdays, Sundays, and public holidays (Dublin Bus – weekend closure). Phone lines still operate on Sundays and Bank Holidays but at reduced hours (10:00–18:00).
If you’re planning an in-person visit, note that the ticket sales desk closes at 17:30 sharp. Arrive before 17:00 to avoid being turned away. Phone lines are open later on weekdays, so calling after 17:30 works for queries that don’t require a desk visit.
The pattern: in-person visits require early arrivals, while phone support extends beyond office hours.
How Do I Make a Complaint About Dublin Bus?
File a Complaint Online
- The primary route is the online contact form on dublinbus.ie. Include as much detail as possible (bus number, route, date, time) and keep the reference number they provide (Dublin Bus FAQ).
- Go to the contact form at dublinbus.ie.
- Fill in your details, bus number, route, date, time, and description of the issue.
- Submit the form and note the reference number for follow-up.
Contact Customer Services
- By phone: 0818 294015 (inside Ireland) or +353 1 575 6110 (outside Ireland).
- By post: Transport for Ireland, PO Box 13739, Clonkailty, Co. Cork (Dublin Bus postal address).
- In person: visit the Customer Comment Desk at the head office during opening hours.
Escalate to the National Transport Authority
- If Dublin Bus does not resolve your complaint within a reasonable time, the Dublin Bus contact page directs you to the National Transport Authority (NTA). The NTA oversees the Public Service Obligation contract under which Dublin Bus operates (Dublin Bus – About us).
Dublin Bus routes all complaints through Transport for Ireland (TFI) – not its own team. So even if you contact the head office directly, your issue will be forwarded. That’s why the online form is the most efficient option: it goes straight into TFI’s system.
The catch: using the online form ensures your issue enters TFI’s regulated system directly, with escalation rights to the NTA.
How Much Do Dublin Bus Drivers Get Paid?
Average Salary
- According to industry reports, Dublin Bus drivers earn between €35,000 and €45,000 per year. These figures are not officially published by the company and vary with seniority and overtime.
Hourly Rate
- The typical hourly wage falls in the €15 to €20 range, depending on experience and shift patterns.
Highest Paid Drivers
- Drivers with significant overtime or long tenure may earn over €50,000 annually. Exact top-end figures are not confirmed by Dublin Bus.
The implication: salary figures are estimates; official confirmation from Dublin Bus is absent.
Who Is in Charge of Dublin Bus?
Managing Director and Board
- Dublin Bus is a wholly owned subsidiary of the Córas Iompair Éireann Group (Dublin Bus – About us). The board of directors oversees operations. The managing director is responsible for day-to-day management, though the current office holder is not listed on the public-facing about page.
Ownership Structure
- Founded in 1987, Dublin Bus operates the Public Service Obligation (PSO) network in the Greater Dublin Area under a contract with the National Transport Authority (Dublin Bus – About us). It is a state-owned company, limited by shares.
Dublin Bus states that customer enquiries, complaints, and feedback are handled through Transport for Ireland, not solely through Dublin Bus itself.
— Dublin Bus official contact page
The in-person complaints location is the Customer Comment Desk, 59 Upper O’Connell Street, Dublin 1.
— Dublin Bus FAQ
For a company that moves millions of passengers each year, Dublin Bus’s contact setup is lean: no direct email, a single in-person desk, and a phone line that’s only staffed during business-ish hours. The routing of all complaints through Transport for Ireland creates an extra layer, but it also means your issue enters a regulated complaint system with escalation rights to the NTA. For the average rider, the smartest bet is the online form – it’s trackable and avoids phone queues. For urgent lost-property queries, call early in the morning. And if you’re planning a visit to O’Connell Street, remember the desk closes at 17:30 sharp – arrive by 17:00 to be safe.
For related transport information, see Dublin Airport to Galway Bus: Direct Routes & Prices and Belfast Grand Central Station: Guide to New Transport Hub.
dublincoach.ie, dodublin.ie, dublinbus.ie, transportforireland.ie, facebook.com, mapy.com, yelp.com
For more details on specific services, you can refer to the Dublin Bus Route 27 guide, which covers stops, timetables, and maps.
Frequently asked questions
Is Dublin Bus head office open on Saturdays?
No. The Customer Information and Ticket Sales desk at 59 Upper O’Connell Street is closed on Saturdays, Sundays, and public holidays. Phone lines are open Saturdays 08:00–18:00 and Sundays/Bank Holidays 10:00–18:00.
Can I visit the head office without an appointment?
Yes. The desk is open to walk-in visitors Monday–Friday 09:00–17:30. No appointment is needed for general enquiries or complaints at the Customer Comment Desk.
What is the best way to contact Dublin Bus for urgent issues?
Phone is fastest for urgent matters. Call 0818 294015 (within Ireland) during operating hours. For lost property, call as early as possible.
Does Dublin Bus have a 24-hour customer service line?
No. Customer service phone lines operate Monday–Friday 07:00–19:00, Saturday 08:00–18:00, and Sunday/public holidays 10:00–18:00. There is no 24-hour service.
Can I submit a complaint anonymously?
The online contact form requires your name and email, but you can request that your details remain confidential. For truly anonymous feedback, some people use a disposable email address.
How long does Dublin Bus take to respond to complaints?
Response times are not officially stated, but typical feedback indicates 2–5 business days for an initial acknowledgement. Complex cases can take longer.
What is the Dublin Bus head office postcode?
D01 RX04. The full address is 59 Upper O’Connell Street, Dublin 1, D01 RX04, Ireland.
Who does the Dublin Bus head office report to?
Dublin Bus is a subsidiary of the Córas Iompair Éireann Group and operates under the National Transport Authority’s PSO contract. The board of directors answers to the state-owned parent company.
The structure: Dublin Bus’s reporting chain ultimately connects to the state-owned CIE Group and the NTA.